Shipping policy

Shipping

Last updated 8 August 2026 · LUMÉA, California, United States

The short version. US orders arrive in 3–5 business days. The device always ships free. Skincare ships free on orders over $35, and $3.99 below that. Every order gets a tracking number by email.

Where we ship

We currently ship within the United States.

Processing time

Orders are packed by hand, usually within one business day. Orders placed after 2pm Pacific, or at a weekend, are packed the next business day.

You'll receive a confirmation email when you order, and a second email with a tracking number once the parcel is on its way.

Delivery time

United States — 3 to 5 business days after dispatch.

These are estimates rather than guarantees. Once a parcel is with the carrier, its progress is out of our hands, and severe weather or holiday volume can add a day or two.

Shipping costs

The LUMÉA Radiance Device — free, on every bundle.

Skincare orders over $35 — free.

Skincare orders under $35 — $3.99.

The threshold applies to the order total before tax and after any discount.

Tracking your order

Your dispatch email contains a tracking number and a link. Tracking can take up to 24 hours to start updating after the parcel is collected, so a number that shows nothing on the first day is normal.

If something goes wrong

The parcel hasn't arrived

If tracking hasn't updated for more than five business days, or the estimated date has passed, email us with your order number and we'll open an enquiry with the carrier.

Tracking says delivered but nothing arrived

Check with anyone else at the address and look in the usual safe places first — parcels are often left with a neighbour or behind a gate. If it still hasn't turned up after 48 hours, contact us and we'll help resolve it.

The parcel arrived damaged

Email us within 7 days of delivery with photos of the parcel and its contents, and we'll replace the order or refund you.

Incorrect addresses

We ship to the address entered at checkout. If you spot a mistake, email us immediately — we can usually correct it before the order is packed. Once a parcel has shipped to an incorrect address, we can't recover it, and a replacement would be a new order.