Refund policy
Returns & Refunds
Last updated 8 August 2026 · LUMÉA, California, United States
The short version. Devices come with a 60-night trial — use it nightly and send it back for a full refund if it isn't working for you. Unopened skincare can be returned within 30 days. Opened skincare can't be returned for hygiene reasons, but if something is wrong with it, write to us.
The 60-night device trial
Every LUMÉA Radiance Device, including devices bought as part of a bundle, comes with a 60-night trial that begins on the day your order is delivered.
If you decide within those 60 nights that it isn't for you, contact us and we'll issue a full refund of the purchase price. You may return the device used — that's the point of a trial. We ask that you send back the device and its charging base.
Skincare included in a bundle does not need to be returned, and its value isn't deducted from your refund.
Skincare returns
Unopened — return within 30 days of delivery for a full refund, provided any seal is intact.
Opened — cannot be returned or refunded, for hygiene reasons. This is standard for cosmetics.
Faulty, damaged or wrong — always covered, opened or not. Email us with a photo and we'll replace it or refund you.
How to start a return
Email us at customerhelpstore4@gmail.com with your order number and what you'd like to return. We'll reply with instructions and, where a return is needed, the address to send it to.
Please don't send anything back before contacting us — returns that arrive unannounced are hard to match to an order and slow your refund down.
Return shipping
If the item is faulty, damaged, or not what you ordered, we cover return shipping.
For a change-of-mind return, including the 60-night trial, you cover return shipping.
We recommend a tracked service. Until a parcel reaches us, it's still your responsibility.
Refunds
Once your return arrives and has been checked, we'll refund the original payment method. Refunds are processed within 5 business days of the item reaching us; how quickly the money appears after that depends on your bank or card issuer, and is usually a further 3 to 10 business days.
Original shipping charges are refunded only where the return is our error.
Exchanges
The fastest way to exchange something is to return the original for a refund and place a new order, so you're not waiting on two transits.
Order cancellations
If you need to cancel, email us as soon as possible. We'll cancel and refund in full if the order hasn't shipped. Once it has, treat it as a return.
Non-returnable items
- Opened or used skincare, unless faulty
- Gift cards
- Items returned more than 60 days after delivery for devices, or 30 days for skincare
Contact us
Questions about this policy, or about an order — write to us and we'll reply, usually within one business day.